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Complaints Procedure:

If you have a complaint, please right to us first via email or via post explaining what the issue is. We will then review and try to solve your issue within 20 business days and respond with the outcome in a reasonable time. 

Please contact us via email:

or in writing:

Unit 6 The IO Centre,

Fingle Drive,


Milton Keynes,

MK13 0AT

We will then investigate your concerns and try to resolve the issue in the most amicable manner.

f your complaint has not been resolved to your satisfaction, we will agree that the matter may be referred to one of the Financial Ombudsman Service FCS  Or any other institution that is dealing with the customers complaints in your country or region. 


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